Refund Policy

One-time purchases

Plan and credit-pack purchases are one-time payments; they do not automatically renew. Access and credits are applied after payment is confirmed. If a purchase is pending, marked for review, or does not match your account, keep the order reference and contact the service operator before making another payment.

Change of mind and unused access

We do not offer discretionary cash refunds solely because you change your mind, stop using the service, leave credits unused, or voluntarily close your account, where the purchased service was supplied as agreed. There is no automatic cash redemption of unused credits or automatic pro-rata refund of a monthly or annual purchase. This rule applies only to discretionary requests and does not override applicable legal rights.

Discovery credit refunds

Discovery credit adjustments are not cash refunds. A completed search with no new leads returns 70% of its search charge as credits. A submission where every search fails is fully refunded in credits. The applicable charge and adjustment depend on the submission outcome and are recorded in the workspace.

Defective services and payment errors

Report services that were not delivered, material failures to provide advertised or agreed functionality, duplicate or incorrect charges, and suspected unauthorized payments for investigation. Please report suspected duplicate or incorrect billing charges within 30 days of the transaction so we can investigate promptly. This is a requested reporting timeframe, not a backend rejection deadline or a limit on mandatory legal rights. Later reports are still reviewed by the operator.

Where the Consumer Act of the Philippines applies, Article 102 provides remedies for service-quality imperfections, which may include performance without additional cost, reimbursement of the amount paid, or a proportionate price reduction. Applicable obligations under the Internet Transactions Act of 2023 and other laws also remain in effect.

Cash refund and payment requests

Cash refunds, payment disputes, invoices or tax receipts, and related account adjustments are reviewed by the service operator; they are not processed automatically in the workspace. A request is not a guarantee of approval. Include the order reference and a brief description when contacting the operator. Do not send full card or payment credentials.

For mandatory remedies, we do not impose an unused-credit-only cap. There is no universal formula for valuing unused time-based subscription access as cash. Discovery-credit adjustments do not replace a cash refund or other remedy required by law.

Use the Contact & Support channel and provide the payment date, amount, affected service, and relevant error details. An approved cash refund and its timing depend on the payment method and provider process.

Account closure and deletion

Requesting deletion of particular personal data does not itself close your account, waive a refund claim, or authorize forfeiture of paid access. If you expressly confirm voluntary account closure after receiving an explanation of its consequences, access ends and remaining personal credits and unused paid access are forfeited, except where applicable law or an approved remedy requires otherwise. Voluntary closure alone does not create a right to a cash refund.

Closing a member's account does not forfeit the team's shared credits or delete other members' private leads. Account closure does not waive an existing payment claim. Automatic cash refunds are not available; payment reviews remain operator-managed.

Applicable rights

This policy does not limit any refund or consumer rights that cannot be excluded under applicable law. For help with an order, visit Contact & Support and include its reference.